Returns Policy

If you're not happy with your order, we want to hear about it!  Requests to return any unused item(s) will be considered by our team on a case-by-case situation.  Simply contact us prior to the use, disposal, and/or distribution of your product(s) and we'll walk you through the process!
 
Unused products in a good and re-sellable condition can be returned to us within 90 days for a refund less shipping back to the original form of payment.  Returns must be shipped to the following address with a notated order ID number:
 
JewelScent Returns
P.O. Box 8965
Brea, CA 92822
UNITED STATES
 
Disclaimer: Items without seals (i.e. body scrubs, aroma beads) cannot be returned to for any reason.
 
Used products may not be returned under any circumstances unless there appears to be substantial manufacturing defects/oversights that were not inflicted during the point of usage.

Shipping fees are not refundable except in special consideration or circumstance.

If our shipping carriers (USPS and/or UPS) cannot delivery your package, a refund less shipping will be issued back to the original form of payment upon return of the undeliverable product(s).
 
Customer Service
Customer Service can be reached at:
Email: hello@jewelscent.com
Call Us: (800) 550-1762, 9am-5pm PST Monday-Friday
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Comments

  • Avatar
    lsyspencer

    The ring I got in my beads has a missing stone. Can I get the ring replaced? I would love to get the very same ring in return. I really love the style.

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