I am missing an item from my delivery!

If there are items missing from your order, there is a chance that your order has been split into a multiple shipment.  Please e-mail us your order ID number at hello@jewelscent.com and we’ll be more than happy to provide additional information regarding split shipments.  However, on the off chance that there may have been a shipping oversight, we’d love to fix it immediately!  If an item is listed on the packing slip, but was not included in your shipment, please submit the following information prior to the use/distribution of your product(s) in order for our team to submit a claim on your behalf:

  • Your order ID number
  • The missing product’s scent/size/quantity
  • A photo of your package in the manner it was received
  • Outer packaging
  • Packing slip

 

All information can be submitted to hello@jewelscent.com for review.  We accept attachment files in .jpg, .png, or .pdf formatting only.

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